Organisational Culture

Inspired and driven with passion to lead, our vision is to be the best of the best and to provide exceptional care, expanding our reach to an extraordinary count of 100 sites. With a heart full of dedication, we aim to redefine the pinnacle of excellence in care, touching lives profoundly and shining as a beacon of hope and inspiration for all.

At Trust Care Management Ltd, we’re dedicated to providing exceptional care across all our homes. We believe that every child deserves a place where they feel valued, respected, and loved.

Building Bridges, Fostering Relationships– We’re not just about one home; we’re a family of homes connected by our shared values. We strive to create strong bonds between our residents, their families, and our staff. It’s all about nurturing relationships that empower each child to thrive.
Empowering Every Child– Our mission is to support every child in reaching their full potential. We focus on the whole person – physically, socially, emotionally, and spiritually – to ensure that every child can grow and learn in a supportive environment.
A United Vision – Together, we’re committed to creating a positive and enriching experience for all. By collaborating and sharing our successes, we make Trust Care Management Ltd a beacon of hope and a leader in child-centered care.

At Trust Care Management Ltd, we are committed to providing the highest standard of care and support to the young individuals in our society who rely on us the most. We acknowledge our profound legal and ethical obligations to all stakeholders—children, families, employees, and the community.

Pride and HonestyWe conduct our operations with a deep sense of pride and honesty, understanding that the trust placed in us is sacred. Our actions and decisions are guided by the principles of integrity and transparency, ensuring that we are always worthy of the responsibility bestowed upon us.
Integrity and TransparencyOur integrity is the cornerstone of our identity. We pledge to be transparent in all our dealings, fostering an environment of open communication and accountability. We believe that this is essential in building and maintaining trust with those we serve and work with.
A Commitment to ExcellenceOur dedication to these values is unwavering. We strive for excellence in every aspect of our service, from the care we provide to the relationships we nurture. It is our promise to uphold these standards diligently, creating a legacy of quality care for generations to come.

OUR CULTURE

Our team embodies the essence of our company culture, which is often described as:

A vibrant and enjoyable workplace
Focused on achieving outstanding results.
A supportive work family
An environment that empowers and inspires

We have adopted the African philosophy of Ubuntu, a term that encapsulates fundamental human virtues such as compassion and humanity. It signifies that every individual deserves unconditional respect and dignity, forming the ethical foundation of our company culture.

Ubuntu conveys the message that ‘I am because we all are,’ affirming the inherent worth and interconnectedness of every person. This philosophy is underpinned by four core principles, encapsulated in the acronym MIST:

M

Morality: We believe that an organisation’s fullest potential is realised by adhering to its ethical foundation. This is manifested through a deep commitment to a culture of trust.

I

Interdependence: We recognise that addressing global challenges and optimising wealth creation necessitates the collective effort of all stakeholders within the enterprise. Success is achieved through embracing our interdependence.

S

Spirit of Humanity: We acknowledge that all individuals contribute to and benefit from the wealth and progress of society. Working in harmony with one another, in a spirit of service and cooperation, is essential.

T

Totality: We advocate for the inclusive engagement of every team member, championing the freedom to innovate and contribute. This is vital for fostering entrepreneurial communities within our society.

By embracing these principles, we foster a culture that is not only productive but also nurturing and equitable, ensuring that every member of our team feels valued and respected.

CORE VALUES AND BEHAVIOURS

BE OPEN AND TRANSPARENT

Be willing to embrace new things, fresh ideas, and novel experiences. Be open-minded and approach new things with curiosity, helps us ensure that both employee and employer expectations are appropriately set and fulfilled. Demonstrate by what we say and by what we do.

DEMONSTRATE ACCOUNTABILITY

An obligation to make things better, to pursue excellence, and to do things in ways that further the goals of our organisation. Being accountable means that we are answerable for our actions and the actions of our teams. portray a professional image through reliability, consistency and honesty, dress, and act appropriately, deliver work outcomes to agreed quality standards and timescales.

DISPLAY INTEGRITY

Be self-aware, accountable, responsible, and truthful and ensure your actions are internally consistent.

ACT INCLUSIVELY

Build positive working relationships with your colleagues share expertise and demonstrate a willingness to learn from others. Drive performance, productivity, and innovation, through your ability to relate to a diversity of people and perspectives, be open and flexible, and focused!

BE PROUD

Have pride in your work, be motivated to exceed, promote the uniqueness of the company, understand the vision, mission, and philosophy of the company. Recognise the culture of the company, understand that we believe in our differences, and we acknowledge, embrace, and respect them.

SHARE KNOWLEDGE ALWAYS

To empower others is to make yourself more powerful in any position you hold. Sharing Knowledge is one of the greatest acts of charity.

OUR AIM

To create a transformative environment where every child feels valued, supported, and empowered to reach their fullest potential, ensuring their safety, well-being, and holistic development.

Personalised Care: Deliver individualised care plans that cater to the unique needs, strengths, and aspirations of each child, ensuring their holistic development.
Homely Environment: Foster a warm, welcoming, and nurturing atmosphere that mirrors a family setting, promoting emotional security and stability.