Our Business Statements For Children

We are aware of the environmental challenges facing our planet and the role we play as a provider of children’s residential services. We are committed to exploring and implementing practices that may contribute to a more sustainable future.

Our Approach Includes:

Striving for Best Practices: While we aim to adhere to environmental legislation, we also seek opportunities to adopt best practices that are feasible within our operational scope.
Assessing Our Impact: We regularly review our activities to understand their environmental implications, with the intention of identifying areas for potential improvement.
Resource Consideration: We are conscious of our resource usage and explore options to reduce consumption where practical, considering both traditional and alternative sources.
Waste Management: We endeavour to manage waste responsibly, encouraging recycling and reuse where it is sensible and achievable.
Emissions Awareness: We are cognisant of our greenhouse gas emissions and are interested in supporting initiatives that may offset these emissions, subject to the suitability and impact of such programs.
Promoting Awareness: We believe in raising awareness about environmental issues among our team and stakeholders, fostering a culture of environmental consideration.
Community Collaboration: We recognise the value of working with local partners to address environmental concerns, understanding that such efforts are part of a larger community dialogue.
Continuous Journey: We view environmental sustainability as an ongoing journey, one that involves learning, adapting, and evolving our practices over time.

‘We are not just compliant with standards; we are committed to communication excellence’.

We celebrate the wonderful diversity of ways we can talk and share with each other. We’re dedicated to making sure that every child and young person we support can understand and be understood in the way that works best for them.

Here’s How We Do It:

Big and Bold: We have documents in large print for those who see the world a bit differently.
Touch and Feel: We use Braille or tactile ways of communicating for our friends who explore the world through touch.
Listen and Learn: Audio recordings are here for those who love stories told out loud.
Simple and Clear: Easy read materials make things straightforward with simple words and pictures.
Sign and Speak: British Sign Language (BSL) is a beautiful way we chat with our friends who hear with their eyes.
Hello in Many Languages: We have materials in different languages because ‘hello’ and ‘friend’ sound lovely in every way.
Pictures that Talk: Picture Exchange Communication Systems (PECS) let us talk using great images.
Tech Talk: We’ve got cool gadgets and apps that help us say what we want to say.
Mats that Chat: Talking mats help us share our thoughts and feelings when words are tricky.
Cards that Care: Picture cards make chatting easy with just a point and a smile.
Booklets of You: Communication passports are special books that tell us all about what makes you, you!

We know talking and listening are super important, and we’re here to make sure everyone gets heard. Just let our friendly staff know what you need, and we’ll make it happen, quick as a flash!

This is our promise to keep our home a place where every voice is heard and every story matters.

EQUALITY AND DIVERSITY STATEMENT

‘We are not just part of the change; we are the change’.

At Trust Care Management, we dream of a world that’s like a rainbow – full of different colours and bright with hope. We’re not just talking about being friends with everyone; we’re actually doing it, building a place where every person is important, no matter what they look like or where they come from.

Our Big Heart Pledge:

Everyone Gets a Chance: We promise to give everyone the same chances to be great, especially our friends from all sorts of backgrounds, those who face tough challenges, and those who love differently.
Respect Makes Us Family: We’re all about respecting each other’s differences, because that’s what makes us special. It’s like having a big family where everyone matters.
Fairness is Our Superpower: We make sure that everything we do is fair, and everyone can join in the fun, because being fair is super important.
Always Getting Better: We keep checking to make sure we’re doing our best to include everyone, knocking down any walls that might make someone feel left out.
Learning and Growing Together: We teach our team all about how to be kind and understand everyone’s stories, focusing on our friends who have had it tough because of their background, challenges, or who they love.

We believe that being different is what makes us awesome, and we’re on a big adventure to make sure everyone feels included. We’re brave in our dreams, creative in our actions, and super sure that being diverse is what makes us stronger, smarter, and happier together.

‘We are the guardians of trust and the champions of care’.

We hold safeguarding as the golden thread that weaves through the fabric of our care. It’s not just about following rules; it’s about wrapping every child in a blanket of safety, respect, and empowerment.

Our Safeguarding Commitments:

Proactive Protection: Like guardians, we’re always on the lookout, making sure risks are spotted and stopped in their tracks. Safety isn’t just a priority; it’s our promise.
Learning to Lead: We give our team, the kids, and their families the superpower of knowledge. Knowing what’s right and what’s not helps us all keep our home safe.
Teamwork Makes the Dream Work: We join hands with local heroes—authorities, experts, and neighbours—to make sure we’re all singing the same song of safety, loud and clear.
Innovating for Safety: We’re always learning new ways to keep our home safe. We think outside the box and use the smartest ideas to stay one step ahead.
Everyone is Special: Our home is a place where everyone belongs. No matter where you come from or what your story is, you’ll find respect and a warm welcome here.
Caring and Sharing: When worries come up, we’re quick to care and quick to act. We’re all about making things right, with a big heart and open arms.

Safeguarding is the heartbeat of Trust Care Management. It’s what makes us more than just a place to live—it’s what makes us a family. And like any family, we’re all about looking out for each other, today and every day.

At Trust Care Management, we pledge to uphold a culture of excellence that aligns with and strives to surpass the standards established by OFSTED for children’s residential care services. Our unwavering commitment to quality and compliance ensures that we consistently offer care that is safe, effective, nurturing, responsive, and well-led.

Our Assurance:

Adherence to OFSTED Standards: We diligently follow OFSTED’s quality standards, ensuring our care is centered around the unique needs of each child and upholds the commitments expected within the sector.
Innovative Practices: We are leaders in adopting progressive practices that elevate the quality of care we provide, continually seeking advancements and growth.
Leadership with Vision: Our leadership team exemplifies a forward-thinking approach to quality and compliance, creating an environment where excellence is not just pursued but embodied.
Transparency in Action: We champion transparency, offering clear and accessible information to our service users and their families about how we meet and exceed our high standards.
Responsive and Attentive: We maintain responsive systems to swiftly and effectively address any concerns or feedback, ensuring every individual’s voice is valued and heard.
Commitment to Improvement: We are devoted to ongoing improvement, consistently evaluating our practices against OFSTED’s framework to remain at the forefront of exceptional care delivery.

Quality and compliance are the cornerstones of our service, integral to earning and retaining the trust of those we serve. We are dedicated to upholding the highest standards, assuring our service users, their families, and our regulators of our commitment to not just compliance, but to setting the benchmark for excellence in children’s residential care.

‘We are not just open to feedback; we thrive on it’.

At Trust Care Management, we’ve got big ears because we love to listen! We think that what you have to say is super important, whether it’s something really nice, something that’s bothering you, or even if something just doesn’t feel right.

Our Listening Hearts:

Chat With Us: We’re all ears, all the time. You can chat with us about anything, and we promise to listen to every word.
Every Voice Matters: Your voice is like your superpower, and we want to hear it! Every thought you share helps us make our home even better.
Learning is Fun: We’re like detectives, always learning from what you tell us. Every high-five, worry, or oopsie gives us clues on how to be awesome.
Clear as a Bell: We make it easy-peasy to talk to us. We’ll show you how, and then we’ll let you know what we’re doing about it.
Quick as a Wink: We’re on it! When you tell us something, we’ll get back to you fast with a big thank you and a smile.
Getting Better Every Day: We use your words to make everything better, from the games we play to the way we do things around here.

We don’t just listen; we really hear you. Your words can help us change things for the better. We’re here to make sure that our home is the happiest place for everyone!

‘We don’t just follow standards; we set them’.

We’re like superheroes for health and safety! We make sure that our big house is the safest place for all our friends – that’s you, the amazing people who work here, and everyone who visits.

Here’s How We Keep Everyone Super Safe:

Safety First: Your health and happiness are the most important things to us. We’re always on the lookout to keep you safe and sound.
Following Rules and More: We follow all the safety rules and even do extra special things to make sure we’re doing the best job ever.
Learning to Be Safe: We teach all the grown-ups here how to be safety experts, so they can look after you like superheroes.
Everyone Gets to Help: We love it when everyone has ideas about how to be safe, so we always listen and work together.
Cool New Ways to Be Safe: We use the smartest and coolest new ways to keep our home safe.
Being Open About Safety: If something unsafe happens, we talk about it and learn how to make things better.

Health and safety are part of everything we do, like a secret ingredient that makes our home the best place to be. We promise to keep our home happy, healthy, and super safe for everyone!

“Privacy matters: Securing Data, Respecting Rights.”

We prioritize the security and privacy of our stakeholders’ data. We are dedicated to upholding rigorous standards of compliance and data protection in all aspects of our operations. Our commitment extends to implementing robust measures to safeguard sensitive information, ensuring compliance with relevant regulations, and continually enhancing our practices to meet evolving privacy challenges. We recognize the trust placed in us by our clients, partners, and employees, and we are unwavering in our dedication to maintaining the confidentiality, integrity, and availability of their data.

Transparent Data Handling: We commit to transparently communicating how we collect, process, and store personal data, ensuring individuals understand how their information is used.
Data Minimization: We pledge to only collect and retain personal data that is necessary for specified purposes, limiting data processing to what is essential for our business operations.
Purpose Limitation: We will ensure that personal data is only processed for legitimate purposes and will not be further processed in a manner that is incompatible with those purposes.
Data Accuracy: We are committed to maintaining accurate and up-to-date personal data, taking steps to rectify any inaccuracies or incomplete information without delay.
Security Measures: We will implement and maintain appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.
Confidentiality: We pledge to maintain the confidentiality of personal data and ensure that only authorized personnel have access to such information.
Data Subject Rights: We respect the rights of data subjects as outlined in the GDPR, including the rights to access, rectification, erasure, restriction of processing, data portability, and objection to processing.
Data Breach Response: In the event of a data breach, we will promptly assess the situation, take necessary steps to mitigate risks, and notify relevant authorities and affected individuals as required by law.
Employee Training and Awareness: We will provide ongoing training and awareness programs to our employees to ensure they understand their responsibilities in safeguarding personal data and complying with data protection regulations.
Regular Compliance Reviews: We commit to conducting regular reviews of our data processing activities to ensure compliance with GDPR requirements and other applicable data protection laws.
Privacy by Design and Default: We will integrate data protection principles into our business processes and systems from the outset, ensuring that privacy considerations are addressed proactively and by default.
Accountability: We accept accountability for our data processing activities and will maintain documentation of our compliance efforts, including data protection impact assessments and records of processing activities.

These commitments reflect our dedication to protecting the privacy rights of data subjects and upholding the key principles of GDPR within our organization.

Our Business Statements For Children

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