Our Business Statements For Adults
‘Caring for People and the Planet 🌎’
We strive to provide exceptional care with a heartfelt touch to those we serve and their loved ones. Recognising the ecological footprint of our operations, we are actively engaged in lessening our environmental impact wherever feasible. We hold the conviction that nurturing environmental sustainability is not only vital for our planet but also for the health and welfare of the people we support, our team, and the wider community.
Our approach to environmental sustainability is shaped by these core tenets:
- We comply with relevant environmental legislation and aspire to exceed such standards when achievable.
- We regularly monitor and assess our ecological footprint, setting progressive targets for continuous enhancement.
- We endeavour to reduce our consumption of energy, water, and other resources, favouring renewable and efficient alternatives when available.
- We aim to curtail waste generation and champion the recycling and repurposing of materials whenever practical.
- We are committed to diminishing our greenhouse gas emissions and balance out our residual emissions via accredited carbon offset initiatives.
- We promote environmental consciousness and education among our employees, service users, and vendors, encouraging the adoption of eco-friendly practices.
- We engage with local partners to collectively address the wider environmental challenges posed by the health and social care sector.
- Aligned with the CQC’s statement on environmental sustainability, we acknowledge the importance of minimising our environmental impact and are dedicated to contributing positively towards this goal.
‘We are not just compliant with standards; we are committed to communication excellence’.
‘We are not just part of the change; we are the change’. 
‘We are the guardians of trust and the champions of care’. ‘Caring for People and the Planet 🌎’
We strive to provide exceptional care with a heartfelt touch to those we serve and their loved ones. Recognising the ecological footprint of our operations, we are actively engaged in lessening our environmental impact wherever feasible. We hold the conviction that nurturing environmental sustainability is not only vital for our planet but also for the health and welfare of the people we support, our team, and the wider community.
Our approach to environmental sustainability is shaped by these core tenets:
- We comply with relevant environmental legislation and aspire to exceed such standards when achievable.
- We regularly monitor and assess our ecological footprint, setting progressive targets for continuous enhancement.
- We endeavour to reduce our consumption of energy, water, and other resources, favouring renewable and efficient alternatives when available.
- We aim to curtail waste generation and champion the recycling and repurposing of materials whenever practical.
- We are committed to diminishing our greenhouse gas emissions and balance out our residual emissions via accredited carbon offset initiatives.
- We promote environmental consciousness and education among our employees, service users, and vendors, encouraging the adoption of eco-friendly practices.
- We engage with local partners to collectively address the wider environmental challenges posed by the health and social care sector.
- Aligned with the CQC’s statement on environmental sustainability, we acknowledge the importance of minimising our environmental impact and are dedicated to contributing positively towards this goal.
‘We are not just compliant with standards; we are committed to communication excellence’.
At Trust Care Management, we embrace the richness of diversity in communication and are committed to ensuring that every individual we support has access to information in the most suitable way for them. In adherence to the Accessible Information Standard (AIS), we pledge to provide personalised information formats tailored to the individual needs of our service users.
We recognise that effective communication is multifaceted and extends beyond traditional methods. Therefore, we are prepared to accommodate a wide array of preferences, including but not limited to:
- Large Print Documents: For those with visual impairments.
- Braille or Tactile Communications: For individuals who are blind.
- Audio Recordings: For those who find reading challenging.
- Easy Read Materials: With simplified language and visuals for individuals with learning disabilities.
- British Sign Language (BSL) Interpretation including: For the deaf or hard of hearing.
- Makaton: a unique language programme that uses symbols, signs, and speech to enable people to communicate.
- Translated Materials: In various languages for those whose first language is not English.
- Picture Exchange Communication Systems (PECS): For those who benefit from visual aids to communicate.
- Technology-Assisted Communication: Utilising devices and apps tailored for communication assistance.
- Talking Mats: To help individuals express their thoughts and feelings.
- Picture Cards: For straightforward, visual-based communication.
- Communication Passports: Personalised booklets that assist individuals in sharing information about themselves.
We understand the importance of clear and accessible communication and are dedicated to providing this service. Please inform our staff of your specific requirements, and we will endeavour to meet them promptly and efficiently.
This statement reflects our ongoing commitment to inclusivity and our recognition of the diverse needs of our service users. We strive to ensure that everyone in our care has equal access to information and can fully engage with the services we provide.
‘We are not just part of the change; we are the change’.
At Trust Care Management, we envision a world where diversity is the heartbeat of society, and equality is the air we breathe. We are not just committed to an inclusive culture; we are the architects building the foundations of a world that celebrates every spectrum of human diversity. We recognise the inherent dignity and worth of every individual and are unwavering in our dedication to ensuring equitable treatment for all, regardless of age, gender, ethnicity, disability, religion or belief, sexual orientation, marital status, or any other characteristic protected by law.
We understand the unique challenges faced by individuals from Black, Asian, and Minority Ethnic (BAME) backgrounds, those living with disabilities, and members of the LGBTQIA+ community. Our mission is to forge a nurturing environment where diversity is not merely accepted but is the cornerstone of our community, where every voice contributes to the symphony of collective progress, and where every individual is empowered to soar to their highest potential.
Our Pledge:
- Champion Equal Opportunities: We are committed to providing equal opportunities for all our employees, service users, and stakeholders. We are particularly focused on uplifting BAME individuals, people with disabilities, and LGBTQIA+ persons, ensuring their advancement and full participation in every aspect of our work.
- Cultivate Respect and Value Differences: We are dedicated to fostering a culture that respects and values individual differences, promoting dignity and diversity at every level of our organisation.
- Accessibility and Fairness in Service Delivery: We design our services to be accessible and appropriate for all, ensuring fairness and equity in every interaction, with a commitment to understanding and meeting the diverse needs of our community.
- Continuous Review for Inclusivity: We are devoted to regularly reviewing our practices and procedures to identify and dismantle any barriers to equality, ensuring our environment is one where inclusivity thrives.
- Educate and Empower: We provide comprehensive training and development opportunities to our staff to deepen their understanding of equality and diversity issues, with a special emphasis on the experiences and needs of BAME, disabled, and LGBTQIA+ communities.
We believe that promoting equality and diversity is not just a legal obligation but a moral compass that guides our actions and moulds our future. We are passionately dedicated to this journey and will relentlessly pursue the realisation of a truly inclusive society. We are bold in our vision, progressive in our actions, and unwavering in our belief that diversity is not just a strength but a necessity for innovation, growth, and the collective well-being of all. Together, we stand as a beacon of hope and a testament to what is possible when we embrace equality and diversity as the cornerstones of our mission at Trust Care Management.
‘We are the guardians of trust and the champions of care’.
At Trust Care Management, safeguarding is the foundation upon which our values are built and the lens through which we view our service delivery. We believe that safeguarding is not just a protocol, but a commitment to protect, respect, and empower every individual in our care.
Our Commitment:
- Proactive Protection: We are dedicated to creating a safe and secure environment where risks are identified and mitigated before they can become issues. Our proactive stance on protection is unwavering, ensuring that safety is always a priority.
- Empowerment Through Education: We believe in empowering our staff, the individuals we serve, and their families with the knowledge and tools to understand, identify, and report any concerns. Education is our ally in fostering a culture of vigilance and responsibility.
- Collaboration and Transparency: We work collaboratively with local authorities, regulatory bodies, and the community to maintain an open and transparent approach to safeguarding. Our doors and our records are open, reflecting our commitment to accountability.
- Innovation in Safeguarding Practices: We are committed to the continuous improvement of our safeguarding practices, integrating the latest research and innovative strategies to stay ahead of potential risks.
- Inclusivity and Respect: Our safeguarding policies are inclusive, ensuring that every individual, regardless of their background or circumstances, is treated with respect and dignity. We stand against all forms of discrimination and abuse.
- Responsive and Supportive Care: We respond swiftly and effectively to safeguarding concerns, providing support and care tailored to the needs of those affected. Our response is compassionate and comprehensive, aimed at healing and resolution.
Safeguarding is more than a duty; it is a moral imperative that guides our actions and defines our legacy. We are committed to being leaders in safeguarding, setting a standard for care that is not only safe but also empowering and progressive.
‘We don’t just follow the path; we pave it’.
At Trust Care Management, we are committed to a culture of excellence that not only meets but exceeds the standards set by the Care Quality Commission’s (CQC) Single Assessment Framework. Our dedication to quality and compliance is unwavering, as we continuously strive to provide care that is safe, effective, caring, responsive, and well-led.
Our Assurance:
- Adherence to CQC Standards: We rigorously apply the CQC’s quality statements, ensuring that our care is always person-centered and that we live up to the commitments expected of us.
- Progressive Practices: We are at the forefront of integrating innovative practices that enhance the quality of care we provide, always seeking to improve and evolve.
- Influential Leadership: Our leadership team sets the tone for a progressive approach to quality and compliance, fostering an environment where best practices are not just followed but championed.
- Empowering Transparency: We believe in the power of transparency, providing clear and accessible information to our service users and their families about how we meet and uphold our high standards.
- Responsive Systems: We have responsive systems in place to address any concerns or complaints swiftly and effectively, ensuring that every voice is heard and acted upon.
- Continuous Improvement: We are committed to continuous improvement, regularly reviewing our practices against the CQC’s framework to ensure we are at the cutting edge of care delivery.
Quality and compliance are not just checkboxes to be ticked; they are the pillars upon which our reputation and the trust of those we serve are built. We are dedicated to maintaining the highest standards, providing assurance to our service users, their families, and our regulators that we are not just compliant, but leading the way in care excellence.
‘We are not just open to feedback; we thrive on it’. 
‘We don’t just follow the path; we pave it’.
At Trust Care Management, we are committed to a culture of excellence that not only meets but exceeds the standards set by the Care Quality Commission’s (CQC) Single Assessment Framework. Our dedication to quality and compliance is unwavering, as we continuously strive to provide care that is safe, effective, caring, responsive, and well-led.
Our Assurance:
- Adherence to CQC Standards: We rigorously apply the CQC’s quality statements, ensuring that our care is always person-centered and that we live up to the commitments expected of us.
- Progressive Practices: We are at the forefront of integrating innovative practices that enhance the quality of care we provide, always seeking to improve and evolve.
- Influential Leadership: Our leadership team sets the tone for a progressive approach to quality and compliance, fostering an environment where best practices are not just followed but championed.
- Empowering Transparency: We believe in the power of transparency, providing clear and accessible information to our service users and their families about how we meet and uphold our high standards.
- Responsive Systems: We have responsive systems in place to address any concerns or complaints swiftly and effectively, ensuring that every voice is heard and acted upon.
- Continuous Improvement: We are committed to continuous improvement, regularly reviewing our practices against the CQC’s framework to ensure we are at the cutting edge of care delivery.
Quality and compliance are not just checkboxes to be ticked; they are the pillars upon which our reputation and the trust of those we serve are built. We are dedicated to maintaining the highest standards, providing assurance to our service users, their families, and our regulators that we are not just compliant, but leading the way in care excellence.
‘We are not just open to feedback; we thrive on it’.
At Trust Care Management, we believe that feedback is the lifeblood of continuous improvement and the cornerstone of a learning organisation. We are committed to fostering a culture where compliments, concerns, and complaints are not only welcomed but are actively sought as opportunities for growth and innovation.
Our Commitment:
- Encouraging Open Dialogue: We invite and encourage open, honest dialogue with our service users, their families, and our staff. Every piece of feedback is a gift that provides us with the chance to celebrate our successes and identify areas for enhancement.
- Valuing Every Voice: We recognise that every individual has a unique perspective, and we value the diversity of feedback that reflects the rich tapestry of experiences within our community.
- Learning and Adapting: We are a learning organisation that listens attentively and adapts responsively. We view every compliment, concern, and complaint as a learning opportunity, driving us towards excellence.
- Transparent Processes: Our processes for handling feedback are transparent and straightforward, ensuring that everyone knows how to share their thoughts and what to expect once they do.
- Timely and Thoughtful Responses: We are dedicated to providing timely and thoughtful responses to all feedback, acknowledging the effort taken to reach out to us and ensuring that every voice is heard and valued.
- Continuous Improvement: We pledge to use the feedback to inform our policies, practices, and training, embedding the lessons learned into the fabric of our organisation to continually improve the quality of care we provide.
We don’t just respond to feedback; we embrace it as a catalyst for change. We are committed to being a progressive and influential force in the care sector, leading by example to create a culture where feedback drives innovation, learning, and excellence.
‘We don’t just follow standards; we set them’.
At Trust Care Management, we believe that a robust health and safety culture is essential for the well-being of our service users, staff, and visitors. Our commitment to health and safety is integral to our operations and reflects our dedication to creating a secure and healthy environment for everyone.
Our Commitment:
- Prioritising Well-being: The health, safety, and well-being of our community are our top priorities. We are committed to providing a safe environment where risks are managed, and well-being is promoted.
- Compliance and Beyond: We adhere to all health and safety regulations as a minimum standard and strive to exceed these requirements through proactive measures and continuous improvement.
- Empowerment through Training: We empower our staff with the necessary training, resources, and support to take ownership of their health and safety responsibilities.
- Engagement and Participation: We encourage active participation from everyone in our health and safety processes, fostering a collaborative approach to risk management.
- Innovation in Safety Practices: We are committed to leveraging innovative practices and technologies to enhance our health and safety protocols.
- Transparent Reporting: We maintain transparent reporting mechanisms for health and safety incidents, ensuring that lessons are learned, and improvements are made.
Health and safety are not just policies; they are practices embedded in every aspect of our work. We are dedicated to maintaining a safe and healthy environment that supports our mission to provide outstanding care.
“Privacy matters: Securing Data, Respecting Rights.”
We prioritize the security and privacy of our stakeholders’ data. We are dedicated to upholding rigorous standards of compliance and data protection in all aspects of our operations. Our commitment extends to implementing robust measures to safeguard sensitive information, ensuring compliance with relevant regulations, and continually enhancing our practices to meet evolving privacy challenges. We recognize the trust placed in us by our clients, partners, and employees, and we are unwavering in our dedication to maintaining the confidentiality, integrity, and availability of their data.
- Transparent Data Handling: We commit to transparently communicating how we collect, process, and store personal data, ensuring individuals understand how their information is used.
- Data Minimization: We pledge to only collect and retain personal data that is necessary for specified purposes, limiting data processing to what is essential for our business operations.
- Purpose Limitation: We will ensure that personal data is only processed for legitimate purposes and will not be further processed in a manner that is incompatible with those purposes.
- Data Accuracy: We are committed to maintaining accurate and up-to-date personal data, taking steps to rectify any inaccuracies or incomplete information without delay.
- Security Measures: We will implement and maintain appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, or destruction.
- Confidentiality: We pledge to maintain the confidentiality of personal data and ensure that only authorized personnel have access to such information.
- Data Subject Rights: We respect the rights of data subjects as outlined in the GDPR, including the rights to access, rectification, erasure, restriction of processing, data portability, and objection to processing.
- Data Breach Response: In the event of a data breach, we will promptly assess the situation, take necessary steps to mitigate risks, and notify relevant authorities and affected individuals as required by law.
- Employee Training and Awareness: We will provide ongoing training and awareness programs to our employees to ensure they understand their responsibilities in safeguarding personal data and complying with data protection regulations.
- Regular Compliance Reviews: We commit to conducting regular reviews of our data processing activities to ensure compliance with GDPR requirements and other applicable data protection laws.
- Privacy by Design and Default: We will integrate data protection principles into our business processes and systems from the outset, ensuring that privacy considerations are addressed proactively and by default.
- Accountability: We accept accountability for our data processing activities and will maintain documentation of our compliance efforts, including data protection impact assessments and records of processing activities.
These commitments reflect our dedication to protecting the privacy rights of data subjects and upholding the key principles of GDPR within our organization.
