Our Approach


Person-Centred-Care and a recovery focussed approach is the care approach adopted within our Residential Services. This provides a framework of reference for care and service delivery to meet the individualised needs of Service Users, regardless of their ability. This approach is implemented for people who are elderly and physically frail and those with neurological disorders and illnesses, such as Alzheimer's disease and other dementias. To sustain the provision of this approach the company is committed to ensuring that our staff have the appropriate experience, knowledge, skill mix, training and continuous professional development.

Individualised Care Plans

A flexible care plan addressing person specific ‘Activities of Daily Living’ for each service user, based on detailed needs assessment will be developed through involvement and information sharing with the service user or relevant representative. With a view to promoting independence, and decision-making in relation to informed consent to care, treatment and support in all aspects of the service contract.

The Care Plan will be evaluated regularly according to the individual’s changing needs and reflect ‘quality of life’ enhancing issues through:

Promoting independence; the right to take appropriate risks, how physical/mental health issues will be addressed and respecting personal belief systems. In addition, assessment tools are used to evaluate ‘Key Risk’ factors such as tissue viability; nutritional assessment, moving and handling and falls.

With specific regard to the service user having complex needs, assessments are used to monitor cognitive and social functioning and provision of social and therapeutic activity/leisure programmes which provide the opportunity for stimulation and maintaining existing social skills and networks.

External Support

Our Policies and Procedures underpin evidence based practice. Networking with multi-agency organisations such as the Alzeimer’s Society, Regional Dementia Development centres and multidisciplinary teams who contribute to the enhancement and continued development of our services. We are committed to promoting an approach which advocates that the service user’s voices are heard and recognised.

Care Programme Approach

Rehabilitation (Short or Long Term) in context is most effective when conducted on a day-to-day basis within a domiciliary setting supported by a broad range of health and social care professionals mainly in multidisciplinary teams that encourage people to re-integrate into their communities, focusing on coping strategies, practical ability and life skills. Whether our service users live in residential facilities or in the wider community, providing support is a key part of their rehabilitation.

Social rehabilitation

We continuously strive to develop the skills and functions of our service users in developing their motor skills, communication, mobility, central and executive functioning to support them in alternate lifestyle environments.

Our rehabilitation strategy focuses on the individual’s ability to lead as normal a life as possible, enabling their transition from a care environment towards increased community inclusion. Our emphasis is to support people in building confidence to face challenges and opportunities to embrace change by becoming involved in their local communities.

This Social rehabilitation approach includes:

People being enabled through support to undertake domestic responsibilities and tasks of daily living; budgeting and management of their personal finances; developing organisational skills; participating in leisure; educational and vocational courses; enhancing and promoting social inclusion with family, friends and developing new relationships.

In addition we promote vocational rehabilitation by giving individuals the skills to function within a work environment.

Therapy and models of intervention are arranged through referral to external therapist within the community according to assessed needs.

As part of the rehabilitation and treatment approach, we may administer medication to service users, according to their assessed needs. We do, however, promote and encourage the service user’s cooperation in the management of their medication through service user involvement, decision making and monitoring of side effects. We ensure that blood monitoring is implemented and service user’s medication is regularly reviewed and adjusted according to needs.

Risk management

We acknowledge and recognise risks involved within the rehabilitation process and therefore ensure that established protocols are implemented to manage these risks within a risk assessment management framework.

Once a personal care programme has been agreed regular reviews that involve the service users / relevant representative (as applicable) and multidisciplinary professionals are conducted to monitor progress and adjusted to changing needs.

Learning Disability / Mental health


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Learning Disability / Mental health

Marlborough Lodge

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The Star

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Residential / Dementia

Philia Lodge

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